What to do when you’re billed twice for the same goods or service
Rossi, a retired telecommunications consultant who lives in Kelkheim, Germany, saw two charges for 333 euros (about $460) on his MasterCard: one from Expedia and one from Avis. He’d been billed twice for the same car.
Companies claim to do their best to prevent billing errors, particularly double-billings. For example, a site such as Travelocity has multiple systems that check for duplicate air reservations. “So if the name field in the booking matches exactly with another booking — the name, flight, date all match — we will reject the booking and have a customer agent look at it and call the customer to verify if there are duplicates,” says spokesman Joel Frey.